What exactly is your role at AbilityLoft and what activities does it involve?
As managing director I am responsible for the overall process of training creation. This includes conception and production on the one hand, but on a meta-level also the optimization of the whole process.
What is FlowShare used for in your company or department?
We use FlowShare to show and document the process flow within an application before the conception of an IT training course.
What challenges did you have before using FlowShare?
How did you solve them back then?
The demonstration of an application was done verbally on the computer of the relevant expert. This has three major limitations: First, an appointment has to be found, second, it is only discussed verbally, and third, it becomes apparent quite late if something was done wrong or forgotten.
What was your biggest concern when buying FlowShare?
The licensing model and the necessity of gaining customer acceptance for the tool.
Was there a hurdle that almost prevented you from buying?
The possibility that it is a pure Windows tool (our main environment is MacOS) and the limitation that it only runs on 64-bit systems. Hopefully this last point will soon be a thing of the past as our customers upgrade their systems.