What exactly is your role at IPD NOW and what activities does it involve?
I work as a product manager at IPD NOW. This includes advising customers, implementing projects and constantly expanding the product portfolio.
What is FlowShare used for in your company?
I use FlowShare primarily to relieve our service department. We create instructions for our customers, who regularly come to us with user questions, and we use FlowShare to build a wiki. We make this available to our customers, so that they can help themselves and at the same time solve other customer questions (customer helps customer).
Secondary I also use FlowShare internally to train new employees.
What challenges did you have before using FlowShare?
How did you solve them back then?
Before FlowShare there was no real solution. In exceptional cases I built manual instructions with screenshots for large companies. However, the time required was enormous.
What was your biggest concern when buying FlowShare?
That colleagues internally would not accept the software (since it is so easy and fast, this worry was unfounded) and that miraminds is an “onehitwonder”.
What was the main reason to buy FlowShare?
There were no comparable alternatives or competitors. Furthermore, the purchase was based on the fact that the software was adapted to our individual requirements, it was constantly further developed and our customer feedback was implemented.