What exactly is your role in the magistrate of the district town Limburg a. d. Lahn?
Together with a colleague, I head the Information and Communication Department. We look after the municipal data processing.
What challenges did you have before you used FlowShare?
In the past, screenshots of the individual work steps had to be created first.
Often, mouse pointers had to be inserted manually. Then, the screenshots were inserted into MS Publisher and the descriptions of the individual steps were inserted manually. Finally, PDFs were created for distribution to the users or for filing in our documentation. All this was connected with a considerable expenditure of time.
What was the main reason to buy FlowShare?
I got to know FlowShare through the advice of a friend and first downloaded the trial version. The speed with which I had created the instructions generated for the test convinced me of the product immediately. The additional features of the Pro version (personalized layout, additional export formats) were the deciding factor for buying it.
How has this improved your daily work?
With FlowShare, we were able to reduce the effort to create software user manuals or documentation considerably. To create documentation, all you have to do is start FlowShare and minimize it to the screen border. From then on, every mouse click is registered and a screenshot is created (inclusively reading the texts of the selected menu items in the background).
After completion of the work step to be documented, FlowShare is maximized to full screen mode. In this mode, only the screenshots need to be adjusted to the desired image section. The created textual descriptions can usually be used without any changes. After saving the edited flow, an export as PDF, Word or HTML file can be automatically performed via the menu.
This has considerably reduced the workload for us, while at the same time, improving the quality of the guides and documentation produced