What exactly is your role at SPI and what activities does it involve?
I am a consultant at SPI GmbH. I advise customers on the planning of new software which my colleagues from development and then we implement it. I support the customer from the planning stage through the test period to the rollout.
What is FlowShare used for at SPI?
I use FlowShare to create short references for customers and colleagues. Brief instructions for new features in the system, support cases or complex settings in the back-end can be easily shared.
What challenges did you have before using FlowShare?
How did you solve them back then?
Knowledge sharing was either solved text-based, which sometimes led to ambiguous results, or issues were explained personally. The latter had the disadvantage that it took a lot of time and the transferred knowledge was not documented.
Was there a hurdle that almost prevented you from buying?
No.