Speed, simplicity and cross-software usability – For all those who need to capture and transport knowledge, it is an extremely useful tool.
Speed, simplicity and cross-software usability – For all those who need to capture and transport knowledge, it is an extremely useful tool.
IPD NOW is a Hamburg-based IT company that advises small and medium-sized firms. The young team states with confidence: “We are an IT company that can do a lot”, but then adds: “but not everything. That is why we have partners who complement us perfectly with their expertise”. We are pleased that we have been one of these partners for some time now and that IPD NOW uses FlowShare for its work.
I work as a product manager at IPD NOW. This includes advising customers, implementing projects and constantly expanding the product portfolio.
I use FlowShare primarily to relieve our service department. We create instructions for our customers, who regularly come to us with user questions, and we use FlowShare to build a wiki. We make this available to our customers, so that they can help themselves and at the same time solve other customer questions (customer helps customer).
Secondary I also use FlowShare internally to train new employees.
Before FlowShare there was no real solution. In exceptional cases I built manual instructions with screenshots for large companies. However, the time required was enormous.
That colleagues internally would not accept the software (since it is so easy and fast, this worry was unfounded) and that miraminds is an “onehitwonder”.
There were no comparable alternatives or competitors. Furthermore, the purchase was based on the fact that the software was adapted to our individual requirements, it was constantly further developed and our customer feedback was implemented.
We use FlowShare to build a knowledge base for our customers, which can be created quickly and expanded continuously. This constitutes our USP in comparison to our competitors and would not be possible without FlowShare. For IPD NOW, FlowShare manuals are not just a product, but the database enables us to provide an additional service to our customers.
The fact that an arrow automatically appears in the right place in the screenshot – that used to be a pain in the ass in Word.
Speed, simplicity and the cross-software usability.
Of course, I have already recommended it. It is an extremely useful tool for everyone who needs to capture and transport knowledge.
Create instructions, without any effort!
Always keep developing diligently! With every new feature the software gets a bit better. You know: Nothing is more constant than progress.
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miraminds hat 5,00 von 5 Sternen von 15 Bewertungen auf Google | IT & Software Dokumentation
