A simple image documentation tool with good export capabilities for further processing.
A simple image documentation tool with good export capabilities for further processing.
“Challenging Limits” is the motto of Kapsch AG. But the Austrian telecommunications group with more than 6000 employees worldwide also encountered some limits in the past when it came to technical support for employees – and now uses FlowShare for this purpose: With the help of the software, Kapsch employees are supported sustainably and their digital problems are solved.
I am the CIO of the Kapsch Group, and among other things responsible for IT strategy worldwide and for all subsidiaries. In addition, I ensure the quality of all IT services of the Kapsch Group that are delivered to customers.
In the Kapsch Group, we have an in-house support center where employees can call if problems arise. FlowShare is used for online documentation during a helpdesk call, while the service desk employee shows the user the solution to his problem via screen sharing. The result prepared with FlowShare can be immediately sent to the user and also made available to the colleague from the service desk as parallel help.
So far we didn’t have a solution. Until now, support was provided via screen sharing. With a lot of luck, the user took notes, and with a lot of bad luck, the same user calls again if he didn’t remember the solution. Or another employee called with the same question, which had to be explained again.
Basically, we had no concerns. I liked the product very much right from the start. The reaction to our input was always fast and reliable and our feedback flowed into new versions.
We offer FlowShare internally as a service in our own software center and for this we needed a certain unit price, which we then found over the quantity. There were no technical hurdles at any time. Our wish to have the software center perform an automatic installation by the user was successfully implemented.
We have been looking for documentation software that is easy to use for quite a while. Now we want to use our software center to check whether FlowShare is as popular with employees as it is with our decision-makers.
If the product is accepted by the employees, it will save a lot of time when documenting processes. All on-board resources and other tools we have used so far will be greatly optimized and simplified by FlowShare.
The elegant solution for the export function.
Elegant integration of FlowShare into the screen recording that not only clicks, but also keyboard inputs are considered. The easy export of different formats and the very good online help.
Yes!
A simple image documentation tool with good export possibilities for further processing.
We really liked the fact that we were able to offer FlowShare to our employees worldwide in two languages. In addition, we hope that miraminds will keep up with the rapid development.
Try FlowShare Pro for 14 days free of charge and without obligation.
No cancellation necessary.
miraminds hat 5,00 von 5 Sternen von 15 Bewertungen auf Google | IT & Software Dokumentation
